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Refund policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

 

The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract.

The right to return orders are valid from the day you've received the item. If the deadline expires on a public holiday, Saturday, constitution, Christmas, or New Year's Eve, the deadline is extended to the following working day.

To cancel or return orders, you must notify us through email before the deadline.

The item(s) must be returned in their original condition, with all original tags and packaging intact to be eligible for return. The customer is liable for any deterioration or damages.

As a customer of 1999 THE STUDIO, you are responsible for the delivery of the item and proper packaging.

Contact us, for more information about returning the item.

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

 

In case of non-conforming goods or incorrect goods, you can choose between the following options:

 

Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,

Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or

Keep the goods and request a proportionate reduction of the purchase price

 

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods, etc.

 

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods unless you choose to receive new goods to replace the original goods.

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